Privacy Policy

Welcome to STROL Door2Door!

This Privacy Policy (For Users and Delivery Partners), along with our Terms & Conditions, explain how we collect and handle your personal data across all of our website and mobile apps. Your privacy is important to us and we are committed to doing everything we can to protect any personal data that you give to us.

"Personal data” means information relating to you as an identifiable individual. For example, your name or contact details, as well as information that may not on its own, identify you, but which we store alongside such identifiers, such as how you are using our services when you do so.

For the purposes of Data Protection, we STROL Door2Door collects personal data such as contact details for the purpose of providing services or sending marketing communications, STROL Door2Door will be a data controller. Where STROL Door2Door is provided with information from a customer relating to the Participating Driver that we are arranging a booking for we are data processors and will only process such data in accordance with the customer’s requirements.

In this Privacy Policy, our "Website" refers to the website at http://strol.tech/, to "we", "us" and "our" refer to STROL Door2Door; and to "you" and "your" are to you, the client, Users, Delivery Partners, and Participating Drivers.

What personal data do we collect?

We collect personal data about you, about your booking, about how you use our services and products, and about how you use our websites, and mobile applications, and such personal data so collected include, without limitation:

Personal data from or concerning the User and Participating Driver:

  • Contact Information: Including your first name, last name, email, login credentials, and mobile number;
  • Location Information: Sender and Destination location (to monitor and track sender/pick-up and destination locations). We may also collect the location of your device while the app is running;
  • Transaction Information: We collect details of the transactions related to your use of our Services, including the types of booked vehicle, items delivered, the weight/dimension of these, distance travelled, date and time the service was provided, payment method, amount charged, and other related transaction details;
  • Participating Driver Details;
  • Your notes to driver, feedback and ratings.

Personal data that automatically collected when you use the STROL Door2Door Website and Application:

  • Log Information: When you interact with our Services, we collect server logs, which may include information like device Internet Protocol (IP) address, access dates and times;

Information about your booking arrangements, such as details of your bookings, routes, and any other related to your book with us; and

Information about the services we have provided to you in the past, including your previous booking arrangements such as booking, transaction, and other related matters.

How your personal data is used:

  • Process and Manage your Bookings: We will use your personal data to confirm bookings, track booked vehicles and facilitate the payment and booking transaction.
  • Connect Users to Participating Drivers: We will use your personal data to connect a user’s order to the Participating Driver, which includes private carrier services of the user’s package/s, parcel/s, delivery item/s or parts thereof (“Shipment”), for compensation to be determined in accordance with the prevailing rates on the Website or the STROL Door2Door App (“Order”), depending on which platform is used to place the Order;
  • User accounts: When you set up an account on our website or app, your provided information allows us to determine your ability to manage your bookings and personal settings.
  • Customer services: We will use the information that you have provided via email, phone, or through our website to help us answer any questions before and after the service has been rendered.
  • Personalisation: We will use the information we hold about you, such as the products and services you have purchased from us in the past, to enable us to show you the products and services we think you will like on our website and app; and communicate these with you.
  • Improving our services: We will use your data to help us improve the quality and functionality of the services that we offer.

Any information that we hold about you is stored on our secure servers, and all payment transactions are encrypted. Only authorized personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and putting your provided information at a controlled risk.

Sharing your data with third parties

STROL Door2Door may engage a third party to process the User's Order and Participating Drivers’ personal data. We don’t sell or rent your data to third parties. We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf, and are obligated not to disclose or use it for any other purpose. However, as part of our business processes and service provided to you, there are situations in which we share your personal data with third parties. These can include:

External Third-Party Service Providers

The external third-party service providers, such as a private carrier, the participating drivers when you book; support and hosting service providers; advertising, marketing and market research and analysis service providers; document and records management providers; technical engineers; data storage and cloud providers and similar third-party vendors and outsourced service providers, assist us in carrying out business activities.

Participating Drivers

If you book or avail additional services with us, it is necessary for us to share your data with relevant third parties including the participating drivers, to complete your booking. This may include your name, contact details, location and transaction information along with any preferences or special circumstances you told us about when you made your booking.

How to access, review, transfer and delete your personal data?

Upon request, we will make your personal data available to you for review purposes. If you will prompt us that the personal data we hold about you is incorrect or is used inappropriately, we will correct, update or delete such data accordingly. You also have other rights such as the right to request from us erasure of personal data, restriction of processing or to object to processing, and the right to data portability. For information about how to get access to your personal data and for exercising your rights, please contact us at (STROL Door2Door email).

Retention of Data

We will retain your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (e.g. if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. Instead that information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

How do we keep your information secure?

To ensure the security of your data, we use appropriate technology and procedural methods. We will not keep your data longer than necessary for the purposes of your interactions and transactions with STROL Door2Door.

STROL Door2Door is committed to keeping your personal data safe and secure from unauthorized access to or unauthorized alterations, disclosure or destruction of information that we hold. Our security measures include:

  • Encryption of our services and data;
  • Review of our information collection, storage and processing practices, including physical security measures;
  • Access control restrictions for personal information.

Terms and Conditions

Please visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website, web app or mobile apps.

Cookies

A cookie is a piece of data stored on the users' computer or mobile phone tied to information about the user. STROL Door2Door website and app use session ID cookies. However, the user must opt-in to the usage of cookies by indicating that their login credentials be remembered when they login in subsequent sessions. STROL Door2Door Website may also use cookies that are not linked to any Personal Information to store certain preferences about the user's use of the services. For example, cookies may be used to allow a user to set a preference to skip a verification screen when capturing information.

Changes to thisPrivacy Policy

From time to time we will update this Privacy Policy. The date below shows when the Privacy Policy was last updated. We will make every appropriate effort to communicate any changes to the privacy policy to you. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about what we do with your personal data, please contact us:

Email: cs.strold2d@htechcorp.net

Last updated: September 1, 2020